Refunds
Refund policy
Last updated November 5, 2026
14-day money-back guarantee
If you are not happy with a new platform or Content Studio subscription, ask for a refund within 14 days of your first payment and we will refund it in full. No questions asked.
Renewals and cancellations
You can cancel anytime from Billing in your workspace, and you keep access until the end of the period you paid for. Monthly renewals are not refunded once the new period has started, except where the law requires it or a billing error was ours.
Project invoices
Deposits and milestone invoices for custom development follow the proposal you accepted. If we have not started work, a deposit is refundable in full. Once work has started, we refund any portion of a payment that covers work we have not delivered.
How to request a refund
Email contact@webprowale.com from the address on your account with your receipt or invoice number, or use the link in your Paddle receipt. Refunds are processed by Paddle, our merchant of record, to your original payment method, usually within 5 to 10 business days.
Your consumer rights
This policy does not limit any rights you have under the consumer laws where you live.